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February 2, 2017

EPI Release New Publication on Academic Customer Services


VIRGINIA BEACH, VA, February 2, 2017 — The Educational Policy Institute released a new publication on academic customer service at US institutions of higher education. Written by Dr. Neal Raisman, The State of Academic Customer Service on U.S. Campuses provides information on the thoughts of customer service professionals at institutions across the country through a survey administered in 2016.

According to the survey's findings, the state of academic customer service for students provided on the nation’s campuses is fair or weak at best and is a cause of many students leaving a college. According to Raisman, basic service functions such as training, telephone skills, and returning voice mails and emails are examples of where services may be improved, impacting student success.

It is hoped that professionals in the field will use this work to examine how well they serve students and plan accordingly for improvement.


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The Educational Policy Institute is a Virginia-based research corporation focusing on high-level research and analysis to support the expansion of educational opportunity in K-12, postsecondary education, and the workforce. For more information, please visit